Refund policy score
38/100
High Risk
Risk level
High
The policy is very strict and too vague. It does not explain refund exceptions, defective file cases, download or access conditions, support contact, or processing time. Customers will likely escalate disputes through their payment provider when they feel unheard.
Customer trust score
24/100
Trust
A blanket "no refunds, all sales final" statement signals to buyers that the seller will not engage. This erodes trust before purchase and increases chargeback risk after purchase.
Missing clauses
- Defective file exception
- Download/access condition
- Support contact email
- Processing time for approved refunds
- Wrong purchase handling
- Chargeback/dispute escalation wording
- Exceptions and non-refundable cases
Vague or risky wording
- "All sales are final."Absolute statements like this often trigger disputes because they leave no path for legitimate issues (broken file, wrong product delivered).
- "No refunds after purchase."Does not distinguish between accidental purchases, defective files, or duplicate orders — customers will go straight to their card issuer.
Improved refund policy draft
Refund Policy Because our products are digital downloads, refund eligibility is limited. We want every buyer to be happy with their purchase, so please read this policy before checking out. 1. Refund window You may request a refund within 7 days of purchase. 2. When refunds are accepted - The file you received is corrupted or unusable and we are unable to fix it within 48 hours of you contacting us. - You purchased the same product twice by accident. - You received the wrong product. 3. When refunds are not accepted - You changed your mind after downloading the product. - You purchased the wrong product and have already downloaded it. - The issue was caused by software you use that we do not officially support (please contact us first — we usually can help). 4. How to request a refund Email support@yourstore.com with your order number and a short description of the issue. We respond within 1 business day. 5. Processing time Approved refunds are processed within 5–7 business days to your original payment method. 6. Chargebacks Please contact us before opening a dispute with your payment provider. We will almost always resolve the issue faster directly. This policy is provided for informational purposes only and does not constitute legal advice.
Customer FAQ
Checkout refund note
Digital download — refunds available within 7 days for defective files, duplicate orders, or wrong product delivered. Email support@yourstore.com if anything looks off.
Email template
Subject: Re: Refund request for order #{ORDER_ID}
Hi {CUSTOMER_NAME},
Thanks for reaching out — sorry the product did not work out as expected.
Based on our refund policy, your request {qualifies / does not qualify} for a refund because {reason}.
{If qualifies:} I have processed a refund of {AMOUNT} to your original payment method. It should appear within 5–7 business days.
{If does not qualify:} While I am not able to issue a refund in this case, I would love to help you make this work — would it be okay if I sent over a quick walkthrough / updated file?
Either way, thank you for trying our product.
Best,
{YOUR NAME}
{YOUR STORE}RefundShield AI provides educational AI-generated policy suggestions, not legal advice.